SHIPPING & DELIVERY
Customer Service
Customer service is available Monday through Friday from 1030AM to 530PM Eastern Time by e-mailing info@m65studio.com
Shipping
We do not ship on weekends and federal holidays. If you have requested 2 Day Air or Overnight service, we must receive your order no later than 12pm EST to be shipped the same day. Please note that packages will not be delivered over the weekend. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
Pre-Orders & Back-Orders
For back ordered or pre-ordered items, payment in full is required to secure your item, funds are transferred in full as soon as your transaction is processed. We will send you an email confirming your order after the transaction has processed, along with an estimated delivery time for your order. In the event that shipping dates change, we will do everything we can to keep you informed.
Tracking Your Shipment
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Methods of Payment
We gladly accept Visa, Mastercard, and American Express credit cards as well as PayPal / Apple Pay. Unfortunately, we cannot accept cash, checks or money orders at this time. As required by law, sales tax of 8.875% will be added to all applicable orders shipped within the state of New York.
Domestic Shipping
USPS FLAT RATE
Orders shipped standard delivery will arrive via USPS ground. Delivery times vary based on location, but should arrive within 5 to 7 business days. Please allow up to 2 days for order processing. All domestic orders qualify for complimentary usps Flat rate.
Shipping Restrictions
At this time we do not offer delivery to PO boxes
International Shipping
Fedex International Ground
Orders shipped standard delivery will arrive via Fedex International Ground. Delivery times vary based on location, but should arrive within 6 to 12 business days. Please allow up to 2 days for order processing. The customer is responsible for all customs fees, including taxes, brokerage fees and any other fees determined at the border prior to delivery. The carrier service will collect these charges at the time of delivery.
Fedex International Express
Orders shipped via Fedex International Express will arrive in approximately 5 business days (allow an extra day for some rural locations). The customer is responsible for all customs fees, including taxes, brokerage fees and any other fees determined at the border prior to delivery. The carrier service will collect these charges at the time of delivery.
RETURNS & EXCHANGES
All sales are final.
Please e-mail us at info@m65studio.com with any questions.